Return and Refund Policy

At Chloeboutique, we aim to provide a transparent and straightforward shopping experience.
Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

2. Conditions for Returns

An item is eligible for return if:

  • It is unused, unworn, and undamaged

  • It is in its original condition

  • All original labels and packaging are intact

  • The return request is submitted within the return period

  • The return is pre-authorized by our customer service team

Trying on items for fit (as in a retail store) is permitted.
If there are visible signs of wear, washing, or damage, a reduction in value may be applied.

3. Items Excluded from Returns

Returns are not accepted for:

  • Items with broken hygiene seals

  • Personalized or custom-made products

  • Items damaged through improper use

Underwear, shapewear, and bras are non-returnable if the hygiene seal has been removed.

4. Return Shipping

All returns must be shipped to our central warehouse in Asia.

Customers are responsible for:

  • All return shipping costs

  • Selecting a shipping provider that supports customs clearance

  • Paying any customs duties, taxes, or handling fees

  • Ensuring accurate customs documentation

Chloeboutique is not responsible for return parcels that are delayed, rejected, or lost due to customs issues or incorrect shipping methods.

5. Return Address

Returns must be sent only to the return address provided by our customer service team after approval.
Returns sent to any other address cannot be processed.

6. How to Start a Return

To request a return, please email Info@chloeboutiqueofficial.com with:

  • Your order number

  • The item(s) you wish to return

  • The reason for return

  • Clear photos (required for damaged or incorrect items)

  • Your full name and shipping address

You will receive instructions within 24 business hours (Monday–Friday).

7. Order Cancellations

Orders may be cancelled within 30 minutes of purchase.

Once processing has begun, cancellation is no longer possible.
After delivery, a return may be requested in accordance with this policy.

8. Refunds

Once your return has been received and inspected:

  • You will be notified of the outcome

  • Approved refunds are issued to the original payment method

  • Please allow 5–10 business days for the refund to be finalized by your bank or payment provider

9. How Discounts Work When You Return Items

If your order included a promotional discount (such as bundle deals, Stack & Save, or buy-more-save-more offers) and you return part of your order, your refund may be adjusted.

Discounts are recalculated based on the items you keep, not the items originally purchased.

Example:
If you return items and no longer meet the conditions of the promotion, the discount is removed and your refund is recalculated accordingly.

10. Store Credit

In certain cases, store credit may be offered at our discretion.

Store credit is non-refundable and can only be issued once per order.

11. Failed Delivery or Incorrect Address

If an order is returned due to an incomplete or incorrect address provided at checkout:

  • We may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or

  • Offer store credit as a gesture of goodwill, depending on the condition of the returned items

If the returned items are not in their original condition, a reduction in value may apply.

12. Policy Updates

Chloeboutique reserves the right to update or modify this policy at any time.
Changes take effect immediately upon publication on our website.

13. Contact Information

If you have any questions, our support team is happy to assist.

📧 Email: Info@chloeboutiqueofficial.com
📞 Phone: +1 786 706 2703

Contact form: https://chloeboutiqueofficial.com/pages/contact

Business information

Website name: Chloe Boutique

Address: Lattenklieversstraat 61, 8730, Beernem, Belgium

Company name: BV DECLERCK EMPIRE

Email: Info@chloeboutiqueofficial.com

Phone: +1 786 706 2703

Tax registration number: BE1021535407

Company registration number: 1021535407

Warehouse address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District